Sheet SYN-09 · Network Operations Manual
Health Scoring & Refresh Planning
Four scoring dimensions, configurable weights, rollups, trends, and the refresh roadmap ranked by end-of-life risk.
Scope
The reports area uses a scoring engine that gives the same result for the same inputs. This guide covers what is scored, how the combined score works, trends, and the refresh roadmap.
Dimensions and the combined score
Each site, organization rollup, and country rollup gets a score from 0 to 100 on four dimensions:
| Dimension | What it measures |
|---|---|
| Health | Device health reported by vendor integrations |
| Compliance | Pass and fail results across the tenant’s policies |
| Vulnerability | Devices exposed to matched vulnerabilities |
| Lifecycle | How close devices are to end of life |
Synapse combines the four using the account’s weights. The defaults are health 30 percent, compliance 30 percent, vulnerability 25 percent, and lifecycle 15 percent. An operator with manage rights can change them. You can set one dimension to zero, but not all four.
A dimension with no data shows as “no data”. Synapse does not count it as zero.
The dashboard
Rollup cards switch between organization and country views. The site table lists each site’s combined score and dimension scores. Click a row to see the counts each score was calculated from. Colors: 90 and above is green, 70 to 89 is amber, below 70 is red, and no data is neutral.
Trends
Synapse takes a score snapshot every month. The trends page charts score history for a site, organization, or country over 3, 6, or 12 months. A month with no snapshot shows as a gap in the line. It is not filled in or shown as zero.
Refresh roadmap
The roadmap lists devices for hardware refresh in this order: past end of life, approaching end of life within a year, current, then unknown. Within each tier, the nearest end-of-support date comes first. It uses the same tiers as the lifecycle score, so the two always agree. Filter by site or organization. The roadmap and the score table both export to CSV using the same calculation as the screens.