Cadres IT Operations & Infrastructure
Sheet REL-00 Rev 2026.08
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Manual — Endpoint Management Manual

Relay manual.

Relay covers endpoint operations, service work, monitoring, automation, discovery, privileged control, and operational assurance.

Audience: IT, service, and operations teams Focus: Service delivery, operational control, and infrastructure visibility

Relay is the Cadres endpoint management product. It is the product teams use when endpoint control, service workflows, automation, monitoring, discovery, and privileged operations become part of the business.

The public manual starts with the operating model and then goes deeper into source-backed operator guides. Internal engineering reference, raw API detail, and platform setup procedures remain private.

Operations Core2 sheets
Assurance & Control1 sheet
Detailed Operator Guides17 sheets
REL-04 Organization Management Organization boundaries, service ownership, and the tenant structure required to operate Relay cleanly across customers or internal environments. REL-05 Endpoint & Agent Management Enrollment, endpoint lifecycle, agent health, and the workflows teams rely on to keep managed endpoints trustworthy. REL-06 ITSM Bridge Connecting Relay to Beacon or an external ITSM platform, forwarding incidents and changes, and reading ticket status back. REL-07 Alerts & Monitoring Alert quality, triage workflow, escalation posture, and the signal model teams use to keep monitoring actionable. REL-08 Automation Workflow automation, approvals, exception handling, and the guardrails needed to turn repeatable work into reliable execution. REL-09 Patching Patch planning, rollout control, exception handling, and the workflow used to keep update pressure from turning into operational risk. REL-10 Network Discovery Discovery strategy, inventory confidence, and the workflow teams use to turn network visibility into actionable operations. REL-11 Infrastructure Map Service and infrastructure relationships, blast-radius visibility, and the topology context teams need during change and incident work. REL-12 Active Directory Directory-aware operations, identity context in endpoint management, and the workflows that connect endpoint reality to directory truth. REL-13 Privileged Access Management Privileged workflow boundaries, approval expectations, and the controls used to keep sensitive action reviewable. REL-14 Compliance Operations Operational compliance posture, configuration discipline, and the review model teams use to keep IT operations auditable. REL-15 Vulnerability Management Exposure review, prioritization, remediation follow-through, and the workflow used to keep vulnerability work grounded in real operations. REL-16 Certificate Lifecycle Certificate inventory, renewal pressure, and the workflow that keeps certificate risk from surfacing only at failure time. REL-17 Fingerprint Drift Configuration drift visibility, change awareness, and the workflow used to distinguish normal variation from meaningful deviation. REL-18 Exfiltration Detection Signal interpretation, investigation workflow, and the operating context teams need when suspicious data movement appears. REL-19 Ransomware Detection Behavioral signals, containment-oriented response, and the workflow teams need when destructive activity is suspected. REL-20 Backup Management Backup visibility, recovery confidence, and the operating model teams use to keep resilience work reviewable instead of assumed.
Read pathWhere teams usually start
  1. Start with Endpoint & Service Operations to understand host control, service work, and operator access boundaries.
  2. Move to Monitoring, Discovery & Automation when alerts, patching, discovery, and automated action are the main concern.
  3. Use Security, Compliance & Controlled Access when privileged control, compliance posture, and operational assurance become the priority.
BridgesHow Relay connects · optional
B-01

Portal

Portal provides governed operator identity and access context for the people working inside Relay.

B-02

Meridian

Meridian can use Relay operating state as part of broader compliance and remediation workflows.

B-03

Keystone

Keystone matters when service delivery, customer operations, or commercial commitments need to stay aligned.