Documentation
RMM covers endpoint operations, service work, monitoring, automation, discovery, privileged control, and operational assurance.
RMM Manual
RMM extends Cadres into IT service and operations management. It is the product teams use when endpoint control, service workflows, automation, monitoring, discovery, and privileged operations become part of the business.
The public manual starts with the operating model and then goes deeper into source-backed operator guides. Internal engineering reference, raw API detail, and platform setup procedures remain private.
RMM Topics
Operations Core
Host lifecycle, service work, operator context, and day-to-day endpoint control.
Alerts, discovery, workflows, jobs, scripts, patching, and automated operational response.
Assurance & Control
Privileged control, compliance state, vulnerability handling, certificates, audit visibility, and assurance.
Detailed Operator Guides
Organization boundaries, service ownership, and the tenant structure required to operate RMM cleanly across customers or internal environments.
Enrollment, host lifecycle, agent health, and the workflows teams rely on to keep managed endpoints trustworthy.
Incidents, problems, changes, service workflows, SLAs, and the operating structure teams use to run support and operations together.
Alert quality, triage workflow, escalation posture, and the signal model teams use to keep monitoring actionable.
Workflow automation, approvals, exception handling, and the guardrails needed to turn repeatable work into reliable execution.
Patch planning, rollout control, exception handling, and the workflow used to keep update pressure from turning into operational risk.
Discovery strategy, inventory confidence, and the workflow teams use to turn network visibility into actionable operations.
Service and infrastructure relationships, blast-radius visibility, and the topology context teams need during change and incident work.
Directory-aware operations, identity context in endpoint management, and the workflows that connect endpoint reality to directory truth.
Privileged workflow boundaries, approval expectations, and the controls used to keep sensitive action reviewable.
Operational compliance posture, configuration discipline, and the review model teams use to keep IT operations auditable.
Exposure review, prioritization, remediation follow-through, and the workflow used to keep vulnerability work grounded in real operations.
Certificate inventory, renewal pressure, and the workflow that keeps certificate risk from surfacing only at failure time.
Configuration drift visibility, change awareness, and the workflow used to distinguish normal variation from meaningful deviation.
Signal interpretation, investigation workflow, and the operating context teams need when suspicious data movement appears.
Behavioral signals, containment-oriented response, and the workflow teams need when destructive activity is suspected.
Backup visibility, recovery confidence, and the operating model teams use to keep resilience work reviewable instead of assumed.
Read Path
Native Handoffs
Portal provides governed operator identity and access context for the people working inside RMM.
Meridian can use RMM operating state as part of broader compliance and remediation workflows.
Keystone matters when service delivery, customer operations, or commercial commitments need to stay aligned.
