Sheet KEY-02 · Finance & CRM Manual
Contracts, Billing & Revenue Operations
Products, plans, sold contracts, subscriptions, invoices, renewals and collections.
Products and plans
Plans belong to a product. A plan carries its prices, resource limits and readiness flags. Keystone only sells a plan that is marked sellable and ready for billing. Trial plans are separate plans with a fixed trial length and no charge.
Sold contracts and subscriptions
When a customer buys, Keystone records a sold contract with the agreed price, discount, payment terms and contract dates. Invoices bill from the contract version in effect for the billed period, so a later change to the catalog price does not change past or current invoices.
Trial plans create trial subscriptions. Paid plans create active ones, which become past_due
when payment fails. Terms outside the entity’s approval thresholds (discount, annualized value,
non-standard term) wait for approval before the subscription starts.
Changes, renewals and cancellation
- An upgrade partway through a period produces a separate invoice for the upgrade delta.
- A cancellation can take effect at the end of the period or immediately.
- Pause and resume appear on the billing card when the contract allows them.
Invoices and collections
Finance issues invoices, records payments, applies credits and approves refunds. Failed payments open a dunning item on the collections watchlist, where operators resolve, reschedule or escalate it.
Checks during a trial
Pick one test customer and confirm each of these inside Keystone:
- You can see which plan they bought, at what price, and the contract term.
- You can see the subscription status and the next billing date.
- An upgrade creates the invoices you expect.
- A failed payment shows up on the collections watchlist.
- The paid invoice appears as a journal entry in the general ledger.